We handle your orders with the utmost care.

At SOJO DNA, we are committed to ensuring your products reach you as quickly and securely as possible. To manage our shipments, we use the envía.com platform, which calculates the cost based on the package's weight and the delivery address.

1. Processing Times

• All orders are processed and prepared for shipping within 1 to 2 business days after payment confirmation.

• You will receive a shipping confirmation email with your tracking number once your package has left our warehouse.

2. Shipping Costs and Delivery Times

• Shipping costs are calculated at checkout, based on the package's weight and your delivery address.

• We offer free shipping on all orders over $4,000 pesos.

• The estimated delivery time is 3 to 5 business days from the shipping date.

• For remote areas, delivery time may be extended.

3. Tracking Your Order

• Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to track the status of your order in real-time.

4. Important Information

• Please ensure your shipping address is correct and complete to avoid delays. We are not responsible for lost packages due to incorrect address information.

• If your package arrives damaged, please refer to our Returns and Refunds Policy.

• We currently only ship within México.